Consumer Rights

Consumer protection laws are designed to ensure fair competition and the free flow of truthful information in the marketplace. The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for the weak and those unable to take care of themselves. Consumer Protection laws are a form of government regulation which aim to protect the interests of consumers. For example, a government may require businesses to disclose detailed information about products - particularly in areas where safety or public health is an issue, such as food. Consumer protection is linked to the idea of "consumer rights" (that consumers have various rights as consumers), and to the formation of consumer organizations which help consumers make better choices in the marketplace.

What can I do if I have a complaint about something I’ve bought in a shop?

The law says that goods you buy must match their description, be of satisfactory quality, and be fit for their purpose. Some of your rights may be lost if you keep the goods too long, so return them as soon as you notice the fault. Detailed information about buying goods and your consumer rights can be found by clicking here.

Do I have to produce the receipt?

You need to produce proof of purchase but it doesn’t have to be a receipt. It could be a cleared cheque or cheque stub, a credit card statement, a price label or statement from witnesses.

Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues. Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services. Visit them at www.consumerdirect.gov.uk.