Students’ Union University of Greenwich
Terms and Conditions - Online Shops

Last updated Friday 25th March 2011

The use of our website and purchase of goods from the website are governed by the terms and conditions as set out below.  For the purposes of this information "We" or "Our" means the Students’ Union University of Greenwich. "You" or "your" means the person accessing, using or ordering from our website over the Internet.

To see our Privacy Policy, click here.
 
1. Prices, description and availability of goods
All goods are sold subject to availability. We make every effort to ensure online offers are available, However, if an order is placed for goods that are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock, or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet/computer technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
 
2. Sales tax
Value Added Tax (VAT) is included in the price quoted as it applies to the UK.
 
3. Delivery and Collection
All merchandise orders placed on our website will be shipped to the delivery address you provide when filling out the online order form. Orders will be sent by Royal Mail and we reserve the right to despatch more than one item separately if necessary due to stock arrangements. Postage and packing charges will apply and be stated at time of ordering. We only deliver to the UK and EU. Postage charges are as follows:

Our Basket and Checkout pages show the goods you have purchased. Goods will normally be despatched within 14 working days to the delivery address which you supply.  During University vacation times, we reserve the right to despatch goods within 28 working days.

Collection points for items on sale will be displayed at time of purchase. Collection points will be either the external event venue (if buying a ticket for an event off campus) or the following SU outlets: The Greenwich Shop, The Village Shop, The Engine Room, Le Cafe and the SU Receptions at Greenwich and Avery Hill campuses. Details about each collection point (location, opening hours, etc) and conditions of collection are also available at time of purchase. If collecting merchandise from a campus collection point, your order will be ready for collection after 3 days. You will be informed if this time period changes.

Due to our items having different delivery/collection methods, you will be unable to purchase SU Merchandise and Event Tickets in the same transaction, as the appropriate delivery/collection details will not correlate with the items correctly in our system. We kindly ask that you make the purchases for Merchandise and Tickets separately. If an order goes through without the appropriate delivery charge, your order will be void; you will be contacted to arrange a re-order with the appropriate delivery charge. If an order goes through without a collection point being registered, you may be unable to redeem your ticket. If you have any problems during the ordering process, please e-mail , quoting your transaction number (if available).

4. Sports and Society Memberships
Sports and Society Memberships purchased online, at the Freshers Fairs or in our outlets will automatically be linked to your SUUG website account. You can keep track of your memberships by logging in and visiting suug.co.uk/memberships. Memberships are valid until the start of the following academic year, regardless of when they are purchased. If you wish to become a continuing member of a Sports Club or Society, you will need to buy your membership annually.

5. Refunds, Exchange and Cancellation Policy
All Sports and Society memberships and ticket sales are final and non refundable. All merchandise items are non refundable unless faulty due to manufacture or shipping damage. Refunds will only be given for damaged items providing contact is made within 48 hours of receipt to . Refunds will not be given for products with damages caused by a customer's misuse or neglect.

Items can be removed from the shopping basket and orders can be saved or cancelled, prior to payment. All sales made on our website for tickets, memberships and merchandise are final and cannot be cancelled once processed. Unwanted goods cannot be exchanged, unless they are out of stock; in which case you will be contacted to choose an alternative item. Postage and packing charges are non refundable by us under any circumstances. If items are returned to us we will not refund or become liable for postage costs. If you have any queries, please contact us by e-mail: .

6. Payment methods
Our Online Payment Service Provider is Sage Pay (formerly Protx). The following credit/debit cards are accepted: Visa, Visa Debit, Visa Electron, Mastercard, Maestro, Solo, American Express. All prices are shown in pounds sterling (£) and we do not accept foreign currency for payments.
 
7. Ticket purchases
Ticket sales to SU events sold from our website for events on and off campus are non-transferrable and non-refundable. Valid Forms of ID accepted by the SU are Passport or Photographic Driving Licence (Resource cards are not proof of age). You may also be required to show relevant identification for your ticket upon entry to the event, e.g. NUS Extra Card, SUUG Gold Card. Please make sure you have the appropriate identification before purchasing your ticket and that you have it with you when attending the event, as you will be refused entry otherwise. To see our full Bar and Events Policy, click here.
 
8. Complaints
Should you have a complaint with the service or product we provide please contact us by e-mail: .

We aim to:
 - Acknowledge complaints within 5 working days
  - Advise you how long it will take to resolve the complaint
 - Keep you informed throughout the process
 
9.  Trademarks and copyright
This website, logos, and trademarks and the content of the Students’ Union Shop website are the property of the Students’ Union University of Greenwich. ALL RIGHTS RESERVED. Any use, printing or copying of materials from this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
 
10. Security
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected. More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

All staff involved with administering online sales is kept up-to-date on our security and privacy practices, which are shared by the University of Greenwich. For more information, please click here. If you have any questions about the security at our website please contact us.
 
11. Information Collection and Use
We are committed to protecting your privacy.  We use the information we collect about you to efficiently process orders and to provide a personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 under which we are registered.  We will not sell, share, pass on, distribute, issue, or rent this information to others.
 
During the ordering process we collect:
-         Your name and address
-         Your email address
-         Your telephone number if agreed
 
Credit/debit card details are collected and verified by Sage Pay and we do not build or hold records of these.  We will confirm your personal details on our order acknowledgement.  By ordering through our website you consent to the above collection and processing of your personal details by us.
 
12. Registration
Registration is required to use our website or online shop.  You will have to have a valid account through our website to save and make purchases. You are also able to view your Purchase History through your account.
 
13.  Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.
 
14. Notification of Changes
If we change our online shopping terms and conditions or privacy policy, we will post notification of these changes on our website. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you via e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.
 
15. Legal
By using this website and submitting orders, you agree to accept these terms and conditions in full.  If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.  To the extent permitted by law we provide this website and our products for sale on an "as is" basis and make no representations or warranties of any kind to the accuracy of the information, completeness, satisfactory quality, or suitability for any purpose, or any of the products contained on the website.
 
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.

These terms and conditions do not affect your statutory rights as a consumer. Students’ Union University of Greenwich, 2010